![[Valid RSS]](http://www.saabhistory.com/images/valid-rss.png "Validate my RSS feed")
Production
Saab Owners Center Now Importing Customer Data
June 28th, 2008 by Ryan - 0 Comments
As a follow-up to my report that Saab USA & GM now host the Saab Owners Center on a Yahoo powered site, leaving customers in the dust when it comes to their data, there have now been the following responses arriving in customer’s mailboxes as a result:
I hope this importation of data is customer wide and not on an individual by individual basis.
Here’s the e-mail below, and note all of of the bounces it had to go through to finally arrive with the customer.
mygmlink@gm.com wrote:
Service Request:
Customer Relationship Specialist:Dear XXXXXXXXXX,
Greetings from the General Motors Owner Center Team! We appreciate the time you have taken to write us regarding the record that were erased in your new Owner Center profile.
We are sorry to learn that your service records did not import to the new website. General Motors is aware and is working on resolving your website problems as soon as possible. We apologize for any inconvenience the transition has caused you. We have currently worked with Yahoo to make it even easier for you to enjoy the GM Owner Center and your GM vehicle.
Furthermore, we have documented your concern under Service Request number 71-639715993. We will call you today, June 25, 2008 between 7:00 p.m. to 9:00 p.m., Eastern Time to get your Vehicle Identification Number (VIN) and assist you further on this concern. This information is necessary in the acceleration of this issue. We are looking forward to speak with you!
We appreciate your patience and understanding. If you should need to contact us, simply reply to this message or call our General Motors Owner Center Team at 1-866-694-6546. Customer Relationship Specialists are available Monday through Friday from 8:00 a.m. to 11:00 p.m., Eastern Time.
Again, thank you for contacting the GM Owners Center.
Sincerely,
The General Motors Owner Center Consumer Support Team
Service Request#
—–Original Message—–
From: saabcrm@saabusa.com
Sent:
To: mygmlink@gm.com
Subject: FW: Possible SPAM - Please Review:—–Original Message—–
From: faq@saabusa.com
Sent:
To: saabcrm@saabusa.com
Subject: Possible SPAM - Please Review:—–Original Message—–
From: mygmlink@gm.com
Sent:
To: faq@saabusa.com
Subject: Other question or comment—–Original Message—–
From: saabcrm@saabusa.com
Sent:
To: mygmlink@gm.com
Subject: Other question or comment—–Original Message—–
From:
Sent:
To: saabcrm@saabusa.com
Subject: Possible SPAM - Please Review: Other question or commentSAABUSA ContactUs
Email This Post
Print This Post
Posted: June 28th, 2008 under 2000-2009.
Comments: none
Write a comment