Saab Dealers In U.S. Participate In GM Conference Call

Posted on 23. Feb, 2009 by in 2000-2009, Dealerships


Photo Credit: GM/Saab

This past Friday, a number of Saab dealerships in the United States participated in a GM conference call with Mark McNabb, Steve Shannon and others about the status of the reconstruction process.

While the dealerships were not happy with GM deciding to dump Saab in such an expeditious way as of late, they did appreciate that customers would be taken care of because that was the quite possibly the most critical aspect of the dealership experience these days.

An anonymous Saab History tipster has provided the following information as a summary of the conference call.

* Dealerships Want To Clean out All 2008 Model Year Inventory

* Dealerships want GM to provide them a clear single page letter with their letterhead on it, stating the GM responsibility to the (service, parts and warranty) for customers per customer demand.

* Dealerships ask if Warranties, etc. will be now part of Saab Automobile AB. GM responds that they are GM’s responsibility since that is who was making the agreements.

* Dealerships ask if Saab USA headquarters at the GM Headquarters at the Renaissance Center, will continue as business as usual. GM’s responds by stating that this will be the case.

* Dealerships want GM to step up to the plate and not only take responsibility for their parts, service and warranties, but directly to their customers as they don’t believe it’s their role to answer customer’s questions when it comes to GM trying to walk away from Saab. GM reps said they will step it up and work as hard as they can to satisfy their customers.

* GM said it will provide minimal support if any to dealerships that decided to build the special Retail Environment Design (RED) facilities. Dealerships were very angry when they heard this news and a long debate ensued, stating they were encouraged to build these new facilities based on false promises.

* Dealerships lastly, wanted to know if they now will be reporting to Saab Automobile AB instead of GM. GM’s reps responded by saying the management framework is still business as usual until Saab Automobile AB ends their reconstruction phase and indicates their new plan.

* A majority of questions raised by Saab dealerships were deferred due to Saab Automobile’s reconstruction process.

– Adjourned.

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